Exchange & Returns Policy
We at Paragon follow a 2-day return notification policy for products ordered from our website. We want you to be fully satisfied with every item you purchase from Paragon. If for whatever reason, you are not satisfied with your purchase, please notify us within 2 days from the date of delivery if the following conditions are met:
- All items should be returned in an unmarked, unused condition with the original packaging and original sales receipt
- Footwear should be tried on a carpeted surface and kept in dust bags until you are certain you are keeping them. Footwear that is returned without a box, in a damaged box, or with marked soles will not be accepted
- Replacement or return requests received after 48 hours from the receipt of the package will not be accepted.
DAMAGED / DEFECTIVE
In the unlikely event that any product you have ordered from us is not received in a good condition, is damaged, or defective, or if the product delivered is different from what you had ordered, you may return the unused product in the same condition that you received.
TERMS & CONDITIONS
Steps to follow when placing a Return Request
- Step 1: Place the item in the original packet.
- Step 2(a): Ensure the item is unused, unwashed, and has all original tags intact including the MRP tag.
- Step 2(b): If the MRP tag is not attached to the item then you may find it as a sticker on the transparent polythene cover in which your item was wrapped.
- In case we are unable to replace the damaged / defective product, refunds would be made subject to below conditions:
- In case of a single quantity in one order- we will refund the entire order amount.
- In case of an order with multiple products, if a return for a single product is requested we will refund only the product's value (selling price).
- In case of an order with multiple products, if a return for the entire order is requested we will refund the entire order amount.
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner.
- Please contact customer support if you open the packaging and discover that the item you have received is damaged.REFUNDS We will process the refund once we receive the returned product in its original/intact condition and its QC is qualified for a refund by the internal team. Refunds will be made in the original mode of payment. Refunds will be provided only for the returned product’s cost, any extra charges such as shipping charges are not refundable. If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Please add your Bank detail (Account Holders Name, Bank Name, Account No, Account Type, IFSC Code) so that we can transfer the money in your account. Please ensure that the details that you enter are correct. Paragon will not validate Bank Account numbers and is not responsible for funds transferred to an unintended recipient. Typically all refunds are processed in about 14 working days, and if it’s NOT processed in this period please email us at email@example.com with your name, phone number, and order number. Please note that we shall not be responsible for any delays in credit to the cardholder's credit card/ debit card account as the cardholder's issuing bank manages that. In case of any delay, it shall be up to the customer to take it up with their respective credit card/ debit card bank with the reference of www.paragonfootwear.com refund process reference. REPLACEMENT FOR SIZE PROBLEMS We are committed to ensuring that you receive the size as requested. In the event that you have a sizing issue with the pair received, you may contact us to return the product. Still, the product needs to be unused, and in the same condition as you received it, with its original packaging along with original tags, for an exchange. You can notify us within 48 hours of the receipt of the product via phone or email for a replacement. Post the return reaches our warehouse and after our QC check, the exchange will be sent to your address within 15 working days unless specified otherwise. In case of unavailability of replacement, we would refund the amount of the order as per our refund policy (above mentioned). We will be able to replace only one time per order/per pair, free of cost. We won't be able to provide you with second-time replacements. In case of an event in which a second-time refund or replacement is required, this will attract a deduction of shipping both ways (Forward and Reverse) along with COD collection charges (if any) from the final refund value. If you have any questions, please call us at our toll-free number i.e. 1800 425 55552 (Monday- Saturday - 10.00 am to 5.30 pm), or email us at firstname.lastname@example.org